General Banking Facilities

1. Introduction

At Kota Nagarik Sahakari Bank Limited, we aim to provide more than just deposits and loans – we offer a complete set of General Banking Facilities that make financial transactions safe, convenient, and efficient.

Our services include fund transfers, remittances, drafts, pay orders, ECS, standing instructions, debit cards, SMS alerts, passbook & statement facilities, grievance redressal, and other customer-friendly banking support systems.

2. Fund Transfer Facilities

2.1 NEFT (National Electronic Funds Transfer)

• Available 24x7, including holidays.

• No minimum or maximum transfer limit.

• Funds credited in half-hourly batches.

• Safe and RBI-regulated system.

Benefits:

• Ideal for routine transactions.

• Widely accepted across India.

2.2 RTGS (Real-Time Gross Settlement)

• Minimum transfer: ₹2,00,000.

• No upper limit.

• Instant settlement in real time.

• Best for high-value transactions.

Benefits:

• Immediate and secure.

• Preferred for property or large corporate deals.

2.3 IMPS (Immediate Payment Service)

• Instant money transfer, available 24x7.

• Limit: Up to ₹2,00,000 per transaction.

• Can transfer via account number + IFSC or mobile number + MMID.

Benefits:

• Real-time, even on holidays.

• Perfect for urgent needs.

2.4 UPI (Unified Payments Interface)

• Smartphone-based payment system.

• Works with Virtual Payment Address (VPA).

• Instant and secure.

• Widely used for merchant and personal payments.

Benefits:

• Easy to use.

• No need to share account details.

• Accepted by shops, online platforms, and merchants.

2.5 Cheque Clearing (CTS System)

• CTS (Cheque Truncation System) for faster processing.

• Local and outstation cheques collected.

• Clearing through RBI/NPCI systems.

Benefits:

• Safe and traceable.

• Still trusted by businesses and institutions.

3. Remittance Facilities

3.1 Demand Drafts (DDs)

• Prepaid negotiable instrument.

• Payable at branches across India.

• Used for fees, tenders, deposits.

3.2 Pay Orders

• For local transactions.

• Safer than cheques as they are prepaid.

Benefits of DDs & Pay Orders:

• Guaranteed payment.

• Secure and trusted for official purposes.

4. Electronic Clearing & Standing Instructions

4.1 ECS/ACH (Electronic Clearing Service / Automated Clearing House)

• Automated debit/credit facility.

• Common uses:

  • Loan EMIs

  • Insurance premiums

  • Mutual fund SIPs

  • Dividend/interest payouts

Benefits:

• Timely, automatic transactions.

• Saves time, reduces errors.

4.2 Standing Instructions

• Facility for recurring payments/transfers.

• Examples:

  • Transfer to RD/FD monthly

  • EMI payments

  • Periodic investments

Benefits:

• Automates regular payments.

• Reduces missed deadlines.

5. Debit/ATM Card Services

5.1 Card Issuance & Usage

• Linked to Savings/Current Accounts.

• ATM withdrawals nationwide.

5.2 POS & Online Payments

• Pay at merchant outlets.

• Use for online shopping and services.

5.3 Security Features

• OTP authentication for online use.

• Daily transaction limits for safety.

Benefits:

• 24x7 access to funds.

• Convenient and cashless.

6. SMS Alerts & E-Statements

6.1 Transaction Alerts

• SMS for every debit/credit.

6.2 Loan/FD Alerts

• Alerts for EMI due dates & FD maturity.

6.3 E-Statements

• Monthly/quarterly via email.

Benefits:

• Real-time tracking.

• Reduces paperwork.

• Helps prevent fraud.

7. Passbook & Statement Facility

7.1 Passbook Printing

• Available at branches.

7.2 Duplicate Passbooks

• Issued on request.

7.3 Account Statements

• Available monthly, quarterly, or on demand.

Benefits:

• Clear record-keeping.

• Useful for tax filing.

8. Customer Service & Grievance Redressal

8.1 Help Desk

• For general queries and assistance.

8.2 Complaint Register

• Maintained at every branch.

8.3 Escalation

• Escalation matrix to senior officials.

8.4 Grievance Policy

• As per RBI guidelines.

Benefits:

• Transparent handling.

• Builds trust with customers.